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Chatbot and Virtual Assistant Development
Codebricks is a leading chatbot development agency in West Yorkshire, specialising in creating customer service chatbots and business virtual assistants and co-pilots for organisations across the UK.
Whether its a simple chatbot using HubSpot through to a bespoke, large language model driven Virtual Assistant development, Codebricks is here to enhance your business's customer service capabilities.
Chatbots and Virtual Assistants, the Benefits to Your Business
A custom-developed chatbot or virtual assistant can bring significant advantages to your business. Here are Codebricks' top four benefits:
- local_convenience_store 24/7 Customer Support: A chatbot allows your businesses to offer round-the-clock assistance to your customers, ensuring they can get answers quickly, even outside of business hours, improving satisfaction and reducing response times.
- trending_up Increased Efficiency and Productivity: Virtual assistants can automate your routine tasks, such as scheduling, data entry, and handling common customer queries, freeing up your internal teams to focus on more complex tasks and strategic initiatives.
- neurology Enhanced Knowledge Retention: An internal virtual assistant can serve as a central hub for company knowledge, making it easier for employees to access important information and ensuring valuable insights and best practices are retained in your business over time.
- currency_pound Cost Savings: By automating customer support and internal processes, your businesses could potentially reduce staffing costs / minimise the need for additional resources, all while maintaining a high level of service quality.
Chatbots, Virtual Assistants, Whats the Difference?
A chatbot is a tool designed to interact with your customers by answering their questions, providing information, or helping with tasks like booking appointments. They are usually found on websites, social media etc. where it helps improve customer service by offering quick and convenient support.
A virtual assistant, on the other hand, could be used internally within your company to assist your employees with tasks such as scheduling and retrieving information. They can help boost productivity by streamlining workflows and providing easy access to important resources. If you have a bespoke business system, then it is often possible to get Virtual Assistants to handle repetitive processes via custom system integrations.
The main difference between the two is their focus: chatbots are built to enhance customer interactions, while virtual assistants are aimed at supporting your internal business operations and employees.
Bespoke Chatbot / Virtual Assistant Development Options
Turn-key Business Chatbots
Codebricks takes a tailored approach to building chatbots, starting with platforms like HubSpot. We create customised chatbots that can handle common customer queries, assist with bookings, or provide support etc, even integrating leads into your internal or cloud systems. This approach ensures a quick setup and allows your business to enhance customer engagement without disrupting existing systems, making it ideal for businesses looking to improve customer service efficiently and cost effectively.
AI Driven Virtual Assistants
For internal virtual assistants, we leverage advanced Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques. This approach can utilise your company’s documentation and business knowledge to create an intelligent assistant that can access information, automate workflows, and support employee tasks more effectively. While this strategy demands careful solution architecture and design, it is ideally suited for internal applications where deep integration with your companies data is crucial for maximising productivity and optimising knowledge management.
need Chatbot / Virtual Assistant Developers local to West Yorkshire?
Codebricks provide bespoke chatbot development agency services for clients across the UK, but we also relish the opportunity to work with local businesses in West Yorkshire. We are situated in close proximity to Halifax, Huddersfield, Bradford and Leeds making Codebricks an ideal partner when looking for local chatbot developers in West Yorks.
Here are just some of the benefits of partnering with Codebricks for your bespoke ai chatbot development:
• Faster Communication: When it comes to AI Chatbots, often it's more convenient to meet and collaborate in person.
• On-site Support: We can quickly be on-site if required to support your chatbot solution.
• Complex Topics: discussing LLM powered virtual assitants is often easier to discuss in person.
• Business Understanding: Working within a client's business can help us better test our chatbot's understanding of your company.
Chat About Your Bot?
Complete this form and we'll be in touch for a no-obligation chat about your custom business chatbot / virtual assistant development.